Alaa Chokor

IT Supervisor

Alaa Chokor

IT Supervisor

About Me

IT lead with over 8 years of experience and a passion for all things technology related, keep Trying to obtain a position in IT in a trustworthy and reputable organization, where I can increase my experience, practice my skills and broaden my horizons with the opportunity to utilize my current knowledge, in day to day work to achieve the organization’s vision and mission.

Created by
Education
2007 - 2012
Arab Open University
Riyadh, KSA

Bachelor’s Degree in

Information and Communication Technology

Languages
  • Arabic
  • English

English and Arabic (writing, reading and speaking)

Resume
Experience
Oct/2022 - IT Supervisor
Position Held: IT Supervisor
Cayan Group

Please click More to see all Roles and Details

More...

Oct/2020 - Sep/2022
Position Held: IT Specialist
Cayan Group
  • ERP Systems: Initial meetings and documentation with senior management.
  • Understanding current workflows and involving users who have the most intimate understanding, Research to select a system, Provide Training
  • Managing IT Infrastructure, SAN Storage, Firewalls, Switches, CCTV, Access Controls, IP Phone systems.
  • VoIP, Local Avaya IP office and SIP trunk Telephone, extensions, configuration, administration and giving support to the end users.
  • Create and migrate to new Domain to office365 servers, emails, teams, one drive …, and create and manage Mail Accounts to all user
  • Devising strategies and implementing solutions to mitigate the risk of cyber-attacks, connect to 3rth part and create roles and filter the spam, fishing email and Quarantine Review.
  • Backup and Secure Backup and Data for departed employees. emails and OneDrive.
  • Administer users for cloud-based Office 365 platform,
  • Reservation, Form Management, Teams, and Collaboration Groups for inside or outside users for projects.
  • Lead the implementation of the digital transformation project and major technology refresh projects
  • Prepared IT policies and procedures by working closely with operations manager.
  • Handling Communication with providers and authorized person for telecommunications Companies
  • Provide specialized application training to end-users to use the systems.
  • Installing, configuring, and maintaining desktop and laptop PCs and peripherals.
  • Installing and configuring application and operating system software and upgrades.
  • Maintain all related utilities and Subscription Invoices.
  • Maintain Company’s computer equipment inventory
  • Assess source of computer problems (hardware, software, user access, etc.)
  • Responsible for diagnosing & resolving hardware, software, network & end user’s problems.
  •  
Sep/2012 - Sep/2020
Position Held: IT Administrator
Cayan Group
  • Assist the IT management in deployment of various IT systems as needed.
  • Deploy new or updated application software onto all Company's systems.
  • Perform network scheduled backups and communicate downtime.
  • Communicate downtime to Company's users and support (Web, Application, Email, etc.) servers.
  • Provide help desk support to all users by answering emails or phone calls on a timely basis.
May/2011 - Sep/2012
Position Held: Sales Cordinator
Cayan Group
  • Assistant to the sales team and responsible for the administrative work of the sales team in the Company.
  • Handled inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Set up appointments with potential and current customers to promote new products and services.
  • Trained new sales employees on processes and closely monitored work to optimize productivity.
  • Managing clients and Leads data and distributing tasks among the sales team
Mar/2008 to Apr/2011
Support and Maintenance.
Commercial Center
  • Sales and maintenance in commercial center.
  • Handled calls  to address customer inquiries and concerns.
  • Worked with customers to understand needs and provide services.
  • Participated in continuous improvement by generating suggestions and engaging in problem-solving activities.
Skills
  • Computer Skills MS Office, databases, web, enterprise systems. Social Media, listening and marketing companies
  • Written communication, Product knowledge, Leadership, Project planning, Scheduling, management and Budgeting
  • Email. Filters, folders, mail merge, rules.
  • Graphical. Photoshop, premiere.  
  • website designing, WordPress, Content Management Systems (CMS), website hosting and emails.
  • Programming. Knowlagent C#, HTML, ASP.NET
  • Enterprise Systems. Payment Processing, Automated Billing Systems, Customer Relationship Management, Business Continuity Planning, Enterprise Resource Planning
  • Troubleshooting. system knowledge, analytical skills, testing, problem-solving, collaboration and communication.
  • Project Management Skills. Task management, prioritization, delegation, task separation, scheduling, risk management.
  • Video Creation, framing, writing, editing, compressing, uploading, creating engagement.
  • Cloud and Distributed Computing.
  • Network and Information Security.
  • Virtualization. VMware, Microsoft Hyper-V.  
  • eCommerce Platforms. Magento, PrestaShop, OpenCart, WooCommerce, Shopify and salla
Apps and Coding
  • WordPress
    90%
  • Microsoft Excel
    90%
  • PHP / MYSQL
    30%
  • C# / ASP.NET
    50%
  • HTML / CSS
    50%
Projects

Assigned to projects and below some mentioned, all have been completed, also most of them still managed

  • Company Office
  • Company Office

    Project manager for all related to IT for new Group Office, this project start from scratch and below all the progress,

    • Preparation all needs and gathering information and budgeting with management in order to finalize RFP
    • Prepare presentation for RFB with all options and meet with top management to discuss and agree
    • Selection of final contract and Determined materials, tools, and equipment needed
    • Work on plan and fazez with signed contractor.
    • Edit and review floor plan for endpoints for systems cabling.
    • Monitoring all step with contractor team to make sure we we foloower the plan and de dates.
    •  
    • Servers, Switches, Frwall, CCTV, Phone Central, SIP Lines, Internet coneactions, Cabling and endpoint, TV Screns and matrix, Sound System and Access system (Doors and attendane).
  • Home Automation System​
  • Home Automation System

    Project manager for all related to home automation system,  below progress points.

    • evaluate vendor’s technology and analyze for Smart Home

    • Review all floors and Determine current cabling and requried new cabling and connections

    • Work on plan and fazez with signed contractor.
    • Edit and review floor plan for endpoints for systems cabling.
    • Monitoring all step with contractor team to make sure we we foloower the plan and de dates.
    • Full Home controls
    • CCTV cabling and connection
    • Internet connection
    • Access points
    • All related needed Devises.
  • Restorant
  • Restorant

    Project manager for all related to Restorant, below progress points.

    • evaluate vendor’s technology and analyze for this role.

    • Review curent works and Determine current cabling and requried new cabling and connections

    • Monitor all works to meet plan and due dates
    • Support continues for any new requirements or needed support.
    • Intenet Conection.
    • Phone
    • Access system
    • CCTV cabling and connection

    • Access points

    • Employee’s devices (Laptops, Printers …)
    • All related needed Devises.

Company Office

Project manager for all related to IT for new Group Office, this project start from scratch and below all the progress,

  • Preparation all needs and gathering information and budgeting with management in order to finalize RFP
  • Prepare presentation for RFB with all options and meet with top management to discuss and agree
  • Selection of final contract and Determined materials, tools, and equipment needed
  • Work on plan and fazez with signed contractor.
  • Edit and review floor plan for endpoints for systems cabling.
  • Monitoring all step with contractor team to make sure we we foloower the plan and de dates.
  •  
  • Servers, Switches, Frwall, CCTV, Phone Central, SIP Lines, Internet coneactions, Cabling and endpoint, TV Screns and matrix, Sound System and Access system (Doors and attendane).

Home Automation System

Project manager for all related to home automation system,  below progress points.

  • evaluate vendor’s technology and analyze for Smart Home

  • Review all floors and Determine current cabling and requried new cabling and connections

  • Work on plan and fazez with signed contractor.
  • Edit and review floor plan for endpoints for systems cabling.
  • Monitoring all step with contractor team to make sure we we foloower the plan and de dates.
  • Full Home controls
  • CCTV cabling and connection
  • Internet connection
  • Access points
  • All related needed Devises.

Restorant

Project manager for all related to Restorant, below progress points.

  • evaluate vendor’s technology and analyze for this role.

  • Review curent works and Determine current cabling and requried new cabling and connections

  • Monitor all works to meet plan and due dates
  • Support continues for any new requirements or needed support.
  • Intenet Conection.
  • Phone
  • Access system
  • CCTV cabling and connection

  • Access points

  • Employee’s devices (Laptops, Printers …)
  • All related needed Devises.

Get in Touch
  • Address: Riyadh, KSA
  • Email: Below contact Form
  • Phone: Upon Request
  • Availability: Schedule Button👇
Contact Form

Cayan Group, IT Supervisor

Below are the Roles and more clarification for each

ERP Systems:

1.1 Discovery and planning

   1.1.1 Initial meetings and documentation with senior management, to ensure the project gets the resources it needs and to provide the backing needed to implement change across the organization to identify current issues and potential solutions.

   1.1.2 research and select a system and define detailed system requirements and document ERP processes.

1.2 Design

   1.2.1 understanding of current workflows to develop a detailed design for the new ERP system to be more efficient workflows and other business processes that take advantage of the system.

   1.2.2 involving users who have the most intimate understanding of current business processes.

1.3 vendor selection and Development

   1.3.1 Consider ERP vendor selection criteria after the cross-functional team has identified desired outcomes, the current state of the organization and the future state.

      1.3.1.1 evaluate vendor’s technology and analyze if is the right fit and matching RFP

     1.3.1.2 After Evaluating and Selection, start constructing an ERP project plan and analyzing the business processes for deploying and implementing suitable ERP solutions.

     1.3.1.3 Translate requirements with assigned ERP Developers into streamlined business processes and highly efficient management.

1.4 Testing

   1.4.1 Manage the process of confirming the functionality of ERP during implementation. Each Model should test the main points.

     1.4.1.1 Functional Testing

Functional testing ensures that each module of the system is working as expected once all the company-related customization is done.

      1.4.1.2 Performance Testing

Considering Performance testing to check how the software performs under load.

     1.4.1.3  Security Testing

As the ERP system contains employee-related data, secure this data and ensure that only an authorized person can access the sensitive data that too on a need basis.

     1.4.1.4   Regression Testing

check-up after changes to ensure that the already working functionality is not affected and the system works as expected.

     1.4.1.5   Usability and Acceptance Testing

Managing real-time users usability, to define how a user can easily understand the final software and easily will use it for a final check-up of the system before the release,

1.5 Training Phase

   1.5.1 Considering a good training leads to high rates of adoption of an ERP system by employees, and this has a positive effect on productivity, which in turn results in a high ROI on the enterprise software.

      1.5.1.1 Managing that the implementation vendor provides in-person support

 -ensure that in-person support is provided by their implementation partner during the course of the implementation life cycle, to train the super-users.

      1.5.1.2 Document training materials in a proper manner It will help to access learning resources easily to get the information needed to work with the enterprise software.

1.6 Live Phase, Keep going process and daily basis tasks.

   1.6.1 Track the progress

systematically track and evaluate the progress of working in the ERP program.

   1.6.2 Seek feedback

As staff members become fully aware of their job duties, they can provide valuable suggestions on utilizing the system in a more efficient manner. Those can be very useful in order to improve the quality of the ERP software implementation.

   1.6.3 Provide Training for current super/users and new user along upcoming periods

   1.6.4 Audit routine security in all ERP environments to ensure all users are appropriately provisioned for their work function.

   1.6.5 Assist Departments and Operational to train and instruct users with respect to their specific day-to-day problems, execute corrective action when necessary.

   1.6.6 Record and print solutions to end users as necessary.

   1.6.7 Support managers in business process improvements, manage implementing best practices and fully utilizing ERP system capabilities.

   1.6.8 Ensure ERP system meets business requirements and goals and fulfills user requirements.

   1.6.9 Monitor and identify problems in any of ERP system everyday.

   1.6.10 sales Department.

        1.6.10.1 Leads Management, Workflow, units management, import/Export Data,

   1.6.11 Super user: Marketing and business Department

         1.6.11.1 Marketing Data, Marketing campaigns, Projects Live Cycle.

1.7 ERP Systems.

  • Microsoft Dynamic CRM 365
  • Odoo 13, 15
  • Synergy ERP
  • HR and Payroll Systems
  • Microsoft Dynamic 2012,

Networking:

  • Managing IT Infrastructure (Servers (On-prim and Cloud), SAN Storage, Firewalls, Switches, CCTV, Access Controls, IP Phone systems, Endpoint Security, Backup, Office365)
  • Perform network scheduled backups and communicate downtime.
  • Developed project plans for the IT Infrastructure updates.
  • Proactively monitoring network devices and servers to ensure that 24x7operations availability.
  • VoIP and Local Avaya IP office Telephone configuration and administration and giving support to the end users.
  • SIP trunk configuration and management.
  • Avaya IP direct extensions and local Management.
  • Access control and fingerprint system management.
  • CCTV and Access points.

Servers and Collaboration Data Files Management:

  • Servers Administrator: DHCP, Active Directory Hyper-V and file sharing authorities.
  • Migrated On prim physical servers to a virtual server in a hyper v cluster, and VMware.
  • Configuration and management SAN server, sharepoint and cloud Dropbox for Collaboration Data Files.
  • Manage roles and access authority for Collaboration Data Files management.

Office 365 Cloud:

  • Create new Domain to office365 servers, emails, teams, one drive …
  • Create and manage Mail Accounts to all users
  • Devising strategies and implementing solutions to mitigate the risk of cyber-attacks
  • Create roles and filter the spam, fishing email and Quarantine Review.
  • Connect to 3rth part.
  • Monitor delegation and approval spam
  • New Employees users, Mail, teams and one drive.
  • Backup and Secure Backup and Data for departed employees. emails and OneDrive.
  • Administer users for cloud-based Office 365 platform, including SharePoint, OneDrive, Skype For Business, Exchange/Email platform administration, and creation of accounts for new employees, providing technical support to existing users of the system and deactivating usernames for departed employees.
  • Reservation and Form Management
  • Teams and Collaboration Groups for inside or outside users for projects.

IT consultation and providers Communication.

  • Assist and manage the deployment of various IT systems as needed.
  • Lead the implementation of the digital transformation project and major technology refresh projects
  •  
  • Interfaced with Top Management for evolving strategic vision, driving change & infusing new ideas into practice.
  • Deploy new or updated application software onto all Company’s systems.
  • Prepared IT policies and procedures by working closely with operations manager.
  • Handling Communication with providers and authorized person for telecommunications Companies

Training:

Provide specialized application training to end-users to use the systems.

  • ERP system
  • Office365 Cloud
  • Microsoft Office Knowlagent.
  • Data File Management: Synology, Local Server, OneDrive and Dropbox.
  • Reservation System.
  • Security Knowlagent.
  • IT Policies and Procedures.

Keep going tasks:

  • Installing, configuring and maintaining desktop and laptop PCs and peripherals.
  • Installing and configuring application and operating system software and upgrades.
  • Troubleshooting and repairing hardware and network connectivity issues.
  • Maintain all related utilities and Subscription Invoices.
  • Provide maximum security (physical and software security) as well as networking support.
  • Maintain Company’s computer equipment inventory and records of IT systems and devices including serial numbers, number of licenses, and owners of each device.
  • Communicate downtime to Company’s users and support (Web, Application, Email, etc.) servers.
  • Provide help desk support to all users by answering emails or phone calls on a timely basis.
  • Assess source of computer problems (hardware, software, user access, etc.) and ensure that employees are aware of appropriate action.
  • Provide maximum security (physical and software security) as well as networking support.
  • Maintain Company’s computer equipment inventory and records of IT systems and devices including serial numbers, number of licenses, and owners of each device.
  • Responsible for diagnosing & resolving hardware, software, network & end user’s problems.
  • 3rd party Application/Software installations and support for users.
  • Responsible for diagnosing & resolving hardware, software, network & end user’s problems.

Webhosting and domains:

  • Manage Webhosting and domains Purchase new domains to company
  • Connect domains with hosting and SSL security.
  • Manage backup and monitoring.